WARRANTY

Hollow Cathode Lamps
 
SpectroLamps Hollow Cathode Lamps are guaranteed for a period of one year from date of dispatch and or for most elements 5000 mA hours usage, whichever comes first.
Elements Sb, As, Be, Bi, Cd, Ga, Au, Ir, Pb, Li, Hg, P, Se, Sm, Tl carry a 1 year / 3000 mA hour warranty. (standard 2 pin  lamps)
Lamps will be replaced provided that SpectroLamps or distributor are satisfied the lamp has failed under normal operation conditions.

            • Lamp has not been operated at a high current
            • Lamp has not been subjected to accidental or transit damage
            • Lamp returned freight paid
            • Operating conditions and details of instrument are supplied with warranty claim
            • Lamp has not been modified or changed in any way

When a replacement lamp claim has been approved, validity of guarantee will date from dispatch date of original lamp.

 
Deuterium Lamps
 
SpectroLamps Deuterium Lamps are guaranteed to emit spectra over the spectral range of 200 - 370nm for a period of one year from date of dispatch or 1000 hours, whichever comes first.
A replacement lamp will be provided subject to lamp has failed under normal operating conditions.

           • Lamp has not been subjected to accidental or transit damage
           • Lamp is returned freight paid
           • Operating conditions and details of instrument are supplied with warranty claim
           • Lamp has not been modified or altered in any way

When replacement lamp claim has been approved, validity of guarantee will date from dispatch date of original lamp.

 
Spectral Lamps
 
SpectroLamps Spectral Lamps are guaranteed to emit spectra for a period of 6 months from date of dispatch or 100 hours, whichever comes first.
A replacement lamp will be provided subject to lamp has failed under normal operating conditions.

          • Lamp has not been subjected to accidental or transit damage
          • Lamp is returned freight paid
          • Operating conditions and details of instrument are supplied with warranty claim
          • Lamp has not been modified or altered in any way

When replacement lamp claim has been approved, validity of guarantee will date from dispatch date of original lamp.

 
Xenon Lamps
 
SpectroLamps Xenon Lamps are guaranteed to emit spectra for a period of 6 months from date of dispatch or 600- 1000 hours (dependent on model), whichever comes first.
A replacement lamp will be provided subject to lamp has failed under normal operating conditions.

          • Lamp has not been subjected to accidental or transit damage
          • Lamp is returned freight paid
          • Operating conditions and details of instrument are supplied with warranty claim
          • Lamp has not been modified or altered in any way

When replacement lamp claim has been approved, validity of guarantee will date from dispatch date of original lamp.

 
International Buyers Note

International Buyers: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country's custom office to determine what these costs will be prior to buying. We include with all international packages copies of commercial invoice with description of purchase. Customs forms will reflect actual price.

We strongly recommend buyers take out transit insurance where available, SpectroLamps will NOT be held liable for any transit damages to goods, accidental breakage or lost items. Warranty of products does not cover any damages caused to purchased items or liability for and possible damages caused to equipment or products installed to. Where any warranty claims may be made purchased item MUST be returned with completed warranty details for any such claim. Cost of return of warranty claim is the buyer’s responsibility, where claim has found to be valid, warranty will apply to the value of replacement item at time of purchase of original purchase and validation replacement on pro rata basis.

 
PAYMENT HANDLING FEE
 
International payment handling fee of $20 AUD additional will be charged on all foreign bank transfers.
Credit Card and PayPal handling fee of 2.5% additional to total invoice.
Australian buyers note, all prices are subject to 10% GST.